Instructional Technology Tips for Students: Examsoft

Do you need to (re)install Examplify? Here are the steps:

1. Download Examplify (Please note, access only the file download from here.  The directions will try to log you in to a site to which we do not have access). Alternatively, you can download Examplify by logging into our Examsoft site at https://www.examsoft.com/untdallas.
2. Install Examplify - After running the file that you downloaded in step 1, the program will walk you through this.  You will need the following information:
   1. Institution ID: untdallas (all one word, not case-sensitive)
   2. Login: Your EUID and password (uses the exact same login as Canvas - do not use Forgot Password option)
3. If you cannot progress past the terms of service, scroll all the way to the bottom of the contractual language to get the button to activate.
4. Turn off your antivirus (see FAQ for assistance)
5. Run a mock exam. You can take the mock exam up to 99 times. The password is UNTDtest1 (case-sensitive).

If you need assistance, please see LET or IT in Suite 510 on the 5th floor.

• Login error - I see my 8 digit student ID number instead of my EUID (e.g. abc1234).  To fix:

1. Click "Back" button
2. Click "Add new account" (on newer versions of Examplify, use the "Switch Account" option
3. Enter our Institution ID - untdallas
4. Enter your EUID and password
5. You should regain access to your account.

• The Examsoft website is showing an "X Something" error.

  • Close all of your active tabs

  • Clear your cache and cookies.

    Firefox Instructions - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Chrome Instructions - https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

    Edge Instructions - https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies

    Safari Instructions - https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

  • Microsoft Internet Explorer - https://clear-my-cache.com/en/windows/internet-explorer-11.html

  • Close and restart your browser

  • You should now be able to login

• The Examsoft Website is not letting me login using the Link in Canvas
  • Please use the direct site link to login: https://www.examsoft.com/untdallas

• ExamSoft is not working properly with dual monitors (flickering, text unreadable, etc.)
  • Please unplug your second monitor before launching Examplify. Especially if you have two screens with different resolutions, ExamSoft may not display properly.

Below is a list of articles provided by Examsoft that will list instructions and FAQ's to any questions you may have. 

The instructions below are for ensuring you are on the correct login screen. In addition to this, if you are receiving error messages when attempting to log in to ExamSoft via the Canvas link, you should try going directly to the ExamSoft website instead. The URL is https://www.examsoft.com/untdallas. Please contact the LET Department at lawLET@untdallas.edu if you continue to be unable to log in.

If you are having trouble logging into the Examsoft website, please try the following:

Click on the "Federated Login" link.

The screen will change, and a Login button will show up.  From now on, clicking that button will open a UNT authentication page, just like Canvas.

You will use the same credentials that you use to log into Canvas. If you are still having trouble, please contact LET at LawLET@untdallas.edu and provide a copy of the error message that you are receiving.

If you are installing Examsoft after Fundamentals, please use the following:

Institution ID: untdallas (all one word, not case sensitive)

This ID will only work for students who have been enrolled in our institutional account by LET.

For testing purposes, there will always be a mock exam in Examplify in addition to other exams which may be taken. You will find this exam along with the rest of the exams on the main page. The password is UNTDtest1, and you may take this exam up to 99 times.

The exam is a good way to test out features you may not be used to, or in order to test your internet connection or computer before you take an exam so the upload does not fail at the most inopportune time.

Below is a list of articles provided by Examsoft that will list different tips on how to best use the program.